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Help files

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Technical documents

General technical info
Installation guides
Hardware
Software version guide

Additional info

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Symbol MC5040 Reset

There are two ways to reset a Symbol MC5040:

  1. Soft Reset Normal device reset with NO data loss
  2. Hard Reset Reset that sets the device back to factory reset
Resetting the Symbol PDA device

View of back of Symbol PDA device

Soft Reset

A soft reset restarts the mobile computer and saves all stored records and entries. Files that remain open during a soft reset may not be retained. DO NOT perform a soft reset if the mobile computer is suspended. Press the power button to wake the mobile computer. To perform a soft reset, press the reset button on the back of the mobile computer with the stylus.

Hard Reset

  1. Hold down the Power and right scan buttons (Do not release until instructed)
  2. Press and release the reset button located below the battery release on the back of the mobile computer. (Upon pressing the reset button you will be pressing 3 buttons at the same time [Power, Right Scan and Reset])
  3. Release the Power and right scan buttons.

Do not hold down any key other than the Power and right scan buttons during a reset. Performing a hard reset stores formats, preferences and other settings to the default settings. NOTE: The device is has NOT been reset if it does not ask you to calibrate the screen. If you get a good reset it will walk you through setting up the PDA including setting the date and time.

Symbol MC5590 Reset

The MC5590 does not have a hard reset option like the MC5040. For a soft reset..

  • Hold down on the red power button on the front of the device (bottom left corner) for a system reset.