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User administration overview

Quick Menu » User administration

Tracker Products User administration allows system administrators to delegate levels of access to the individuals who will be using the tracking system.

The Tracker Products system employs a top-down, heirarchical approach to user access. The levels of access categories are as follows:

  1. Customized Access (Customized by Tracker Products support staff)
  2. System Access (Access to items across all agencies in an organization)
  3. Agency Access (Access to items in a specific agency)
  4. Case/project-based Access (Access to specific cases and items)

For most of our customers, the standard software package is fully capable of handling all user administration access permissions. However, in some cases the Tracker Products team will integrate third-party elements to enhance a customer's user administration (UA) management.

User Permissions

User administration

Click the image for a larger view.

This screen shot shows a list of users and their assigned levels of system access. If the Multiple-Agency feature is enabled in your tracking system you will see a dropdown menu at the top titled 'Current Location', which will allow you to see users at other agencies for which you have access.

Descriptions

  • Active: Account is active and user can login.
  • Administrator: (Highest level user) authorized to access all system functions
  • Site Administrator: (This option is only applicable to multiple agency organizations) Site administrators have access to all functions within a specific agency (location).
  • Power User: Power users have access to all case and item functions within the system, such as adding or updating items, changing custody and running reports. They do not have access to system administrator functions, such as user administration and system customization.
  • Add item/evidence: The user can create cases, items and persons to the system. Typically, add-item-only users are limited to accessing only the items they have created. If your organization has case-based permissions enabled, other users can grant case-based access to add-only-users when creating a new case.
  • Edit item/evidence: Users can edit only the cases they have created. If your organization has case-based permissions enabled, other users can grant case-based access to edit-only-users when creating a new case.
  • Add Custody: User can check items into and out of the system.
  • Run Reports: User can run all reports in the system.
  • Read Only: User can view all system information but does not have sufficient access to add or edit items in the system.

Case Permissions

See Case Permissions for more information on specifying permissions based on specific cases/projects.

Next step: Create a new user