Support files

Open a support ticket

Welcome!

Introduction

Help files

Basic functions
Cases, persons and items
Location setup
System customization
Chain-of-custody
PDA mobile tracking
System tools
User administration
Miscellaneous features
Troubleshooting

Technical documents

General technical info
Installation guides
Upgrade info

Additional info

News and articles

System customization

Overview

Tracker Products software is designed to adapt to your specific organization. Because our customers and the industries they represent are quite diverse, we've developed our tracking system to allow for customization in just about every aspect of the system, allowing you to track virtually anything.

The one thing each of our customers has in common is a basic need to track the movement, storage and possession of items. What those items are, how they're stored and how they're moved vary widely from one organization to another. Police and law enforcement agencies track criminal evidence. Law firms track legal documents. Forensics analysis companies track items that include evidence collected at the scene of a suspected arson to digital media.

Because the software is designed with all this in mind, you won't have to wait around for software alterations. With the System Customization tools in Tracker Products software, your organization has the freedom to modify the interface and collect information relating to the types of items you need to track.

Custom fields

Create as many custom fields as you want. Some of our customers work with just a few (ten to twenty), while others create elaborate tracking systems with upwards of a thousand custom fields. With most tracking software products, a system like that would require enormous investments in both time and money prior to tracking a single item. With Tracker Products, however, the process can be completed in just a few hours or days.

The Tracker Products tracking environment is comprised of three main elements: Cases, Persons and Items. You are free to modify any existing data collection field or add as many new fields as you want to any of these three elements. By using Custom Fields, you can perform the following functions:

  • Change the name (label) of a data collection field
  • Create new data collection fields (text field, text area field, dropdown field, radio field, checkbox field, date or time fields)
  • Set field requirement (Users must enter information into the field when completing a form)
  • Set maximum and minimum characters on text fields
  • Create on-change JavaScript
  • Set default values for data collection fields

Getting Started

Custom fields icon

To begin customizing your tracking software, click the 'Custom Fields' icon on the Main Menu or go to ‘File » Setup » Custom Fields Setup’.

Custom fields

Click on the image to view larger

The custom fields page displays tabs across the top for each of the sections that can contain custom data collection fields (Case/Project, Persons, Items, Miscellaneous, etc.). By default, the Custom Fields page opens to the case level section.

As you click on each tab, you will be able to see the data collection fields affiliated with that section, as well as some basic information about them.

  • Field name: The label that accompanies this field in the system.
  • Field type: How the field will display and function in the system (text, text area, dropdown, radio, checkbox, etc.)
  • Required: Is the user required to enter information in the field when completing a form?
  • Active: Is this field active or inactive in the system.
  • Delete: Can this field be removed from the system. 'X' indicates that it can be deleted.

Next step: Create new custom fields