Support files
Open a support ticket
Welcome!
Introduction
Help files
Basic functions
Cases, persons and items
Location setup
System customization
Chain-of-custody
PDA mobile tracking
System tools
User administration
Miscellaneous features
Technical documents
General technical info
Installation guides
Hardware
Software version guide
Additional info
News and articles
logging-out of the system
In the top right hand corner of the screen you will see a Log Off, Refresh and Clock option.
Log Off – When pressed, it will immediately log you off the system.
Refresh and Clock – A security feature of the Tracker Products system is the count down clock option. When accessing a screen, this clock will begin to count down from either 10 minutes or 30 minutes. If the clock reaches 0:00, the user will be automatically logged off the system. Anything that was on the screen will be lost. As a user moves around the system, this clock will constantly refresh. If you need to remain idle on a screen and don't want to log off, click te green refresh icon. This refresh icon lets you reset the clock without losing information on th page. You can press the green arrow refresh button multiple times if necessary.
