Support files
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Welcome!
Introduction
Help files
Basic functions
Cases, persons and items
Location setup
System customization
Chain-of-custody
PDA mobile tracking
System tools
User administration
Miscellaneous features
Troubleshooting
Technical documents
General technical info
- About Tracker Products software
- System architecture
- Security (Hosted version)
- Comparing the hosted and purchased versions
- Technical support
- RMS and data-integration
- Assisted data import
- Custom-built system forms
- System switches
- Admin reset script
- PDA reset
- Item removal
- Symbol reset
- Active X script
- Zebra TLP2844 reset
- Maximum upload adjustment
- Ajax-based drop-down menus
Installation guides
Upgrade info
Additional info
News and articles
Modify a case/project, person or item
Modifying information in an existing case/project, person or item
1. Click the 'Update Case' icon on the quick menu.
Enter the name of the case/project you wish to edit and click .
Click on the image to view larger
2. By default, the case submission screen is in lock mode. To unlock and edit it, click the button.
3. To update persons or items within the case, click on the appropriate tab and select the information that you wish to modify.
For more information about locked items in the Tracker Products system, visit the item locks page in the support library.
For more information about how updates are recorded within the Tracker Products tracking system, refer to the advanced logging page in the support library.
View tab update
You can also perform updates on cases, persons and items by using the View Tab. Click on the
Next step: System customization
