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Case/project-level permissions
Case/project-level permissions in the case/project submission form allow the user (case/project originator) to assign other users access to the case/project being created.
Feature available upon request
The case/project-level permissions feature only applies to organizations that have requested that it be enabled. By default, this feature is disabled in the Tracker Products software. If your organization would like to have this feature enabled, please contact the Tracker Products support team for more information.
With case/project-level permissions disabled, Power users (or higher) have access to any case/project in the system. Users with add-only status have access only to the cases/projects they create. Every user in your organization can add items to any case/project in the system - but only users with higher levels of access can modify them.
Assigning permissions when creating a case
1. To assign additional users permission to a case, click the Permissions link on the case/project submission form.
2. To assign users access to the case in question, select their names in the left column and move them to the right column by clicking on the button. When you are finished, click the button to save your new permissions.
No-access-users
When creating a new user in the system, you can elect to give him/her no access to cases within the system. When the new user logs into the system, all of the icons will be dimmed and inaccessible. However, once that user has been assigned to a case, the necessary functionality will be granted and the user can then proceed.
For more information about assigning permissions to groups of users, see the section on user administration.
Next step: Updating temporary items
