Support files
Open a support ticket
Welcome!
Introduction
Help files
Basic functions
Cases, persons and items
Location setup
System customization
Chain-of-custody
PDA mobile tracking
System tools
User administration
Miscellaneous features
Troubleshooting
Technical documents
General technical info
- About Tracker Products software
- System architecture
- Security (Hosted version)
- Comparing the hosted and purchased versions
- Technical support
- RMS and data-integration
- Assisted data import
- Custom-built system forms
- System switches
- Admin reset script
- PDA reset
- Item removal
- Symbol reset
- Active X script
- Zebra TLP2844 reset
- Maximum upload adjustment
- Ajax-based drop-down menus
Installation guides
Upgrade info
Additional info
News and articles
Accessing your tracking system
Log-in
Logging-in to the Tracker Products tracking system is as simple as opening your browser of choice (Internet Explorer, Mozilla Firefox, Google Chrome, Safari, etc.) and entering your unique site url. Not sure what that is? The Tracker Products support team or your network administrator will be able to provide it. If this url is typed correctly, you will see a log-in page similar to the screen at right. Enter your unique username and password to log-in to the system.
Once you've successfully logged-in, you will be taken to the Quick Menu page. You can now begin your tracking session.
Creating a desktop shortcut
Creating a shortcut on your desktop is the most efficient way to use Tracker Products software on a frequent basis. Follow these basic steps to create a new desktop shortcut icon in Microsoft Windows.
- Minimize all of the open programs on your desktop.
- Right-click on an open spot on your desktop.
- Select 'new'.
- Select 'shortcut'.
- Enter your Tracker Products unique site url in the 'location' field.
- Click 'next' when finished..
- Your icon should contain the name for the unique url. We recommend "Tracker Products software".
- Click 'finish' and test your new icon.
Next step: Create a new case/project

