Software features
Ticket communication system
Because accuracy and efficiency are of utmost importance when dealing with your chain-of-custody tracking environment, we've designed the ticket system as a means of communication between users in your organization. The ticket system allows users to easily send messages to each other containing pertinent data about items or groups of items in your system. Not only that, but each correspondence is recorded and saved indefinitely in your tracking system for future reference.
How does it work?
The user creates a ticket, or message, and sends it directly to one or more other users within the tracking system. When a ticket has been created, an email containing a short description and interactive link is generated and sent to the receiving party. The receiving party can then modify information within the ticket and reply to the originator. Both parties can then communicate indefinitely within the system until all required tasks have been completed and reviewed.
Why is the ticket system beneficial?
Accurate communication is key when dealing with the processing, movement and storage of items in your possession. When that communication is spread out over several vehicles of dispersal (email, phone, text, chat, etc.), messages have a way of getting mixed up, lost or disregarded altogether. That's why the integrated ticket system is such a powerful tool. Users use the same means of communication every time when working with items in the system. Alerts keep users focused on events that require action, reducing the possibility of error, human or otherwise. There may also be times when it becomes necessary to review past lines of communication due to discrepancies or disagreements between users. With the integrated ticket system, you'll be able to easily review all communication generated within your tracking environment.
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