The latest Service Pack was applied this morning to our Hosted clients without any issues.  And, it is now available for our Purchased clients as well.

We hope you enjoy this new release of Tracker and thank you for choosing Tracker Products!

Tracker Products is happy to announce the release of Service Pack 2 for Tracker will be tomorrow, 5/7/2013.   This Service Pack will address issues some of our clients are seeing with Internet Explorer 8.

Our Hosted clients will receive the update early in the day and it will be available for our Purchased clients shortly thereafter.

If you have any questions, please contact us at support@trackerproducts.com.

Thank you for selecting Tracker Products!

With the most recent release of Tracker, we introduced an updated version of a third party tool, which caused a few issues with some users of our product and Internet Explorer 8.  We have resolved those issues in a new Service Pack and included a few other fixes as well.

Attached as the Release Notes for this upcoming Service Pack.  Stay tuned for more information on when this will be available.

Thank you for choosing Tracker Products!

releasenotes-7.3.2013050108

The latest Service Pack was applied this morning to our Hosted clients without any issues.  And, it is now available for our Purchased clients as well.

We hope you enjoy this new release of Tracker and thank you for choosing Tracker Products!

The Service Pack discussed in an earlier blog post from today will be available tomorrow morning.

Our Hosted clients will receive the update tomorrow morning and our Purchased clients will be able to obtain the release later that same day.

If you have any questions, please send our Support Department at email (support@trackerproducts.com).

Thank you for choosing Tracker Products!

With the most recent Release of Tracker, we introduced a change to Notes and how they are displayed.  In summary, it limited the number of characters to 50 (with non-active ellipses displayed if more information was in the note) when displayed on a query, etc.   This was done in conjunction with the new Notes Report feature, but displaying only 50 characters was too small a number and led to some issues.

We are working on a Service Pack to the release which will modify how the Notes are displayed.  Instead of only 50 characters, it will be limited to 500 characters instead.  Additionally, the ellipses will now be an active link.  Simply clicking on it, a new page will be presented with the full note displayed.

We believe that this will not only resolve the 50 character issue recently introduced, but also enhance usability with the active ellipses.

Stay tuned for more information on when this will be available.

Thank you for choosing Tracker Products!

Tracker Products is pleased to announce the latest release of Tracker, 7.3.20130416.08 HF1 has been successfully applied to our Hosted clients.  For our Purchased clients, the release is now available for you as well.

We hope you enjoy the new release and, again, thank you for choosing Tracker Products!

The issue that was discovered yesterday has been resolved and we have successfully completed all of our Regression and Release Tests on the product.  We are good to go!

We will be releasing the update to our Hosted clients tomorrow morning and it will be available for our purchased clients shortly thereafter.

We hope you enjoy the new release and if you have any questions or concerns, please contact our Support Team at support@trackerproducts.com.

Thank you for choosing Tracker Products!

NOTE:  As the upgrade is being applied,  our Hosted clients may experience a few moments of system outages or slower than normal performance, but we are not anticipating any significant downtime associated with this release.

Due to an unforeseen issue uncovered by our Regression testing, unfortunately we need to delay the release by a day.  So, instead of releasing tomorrow morning, it will be released on Wednesday (4/17) morning.

We apologize for the delay and any inconvenience this may cause.  Because  Tracker strives to ensure that our Products are as reliable and stable as possible, this is an unfortunate, but necessary, delay.

If you have any questions or concerns, please contact our Support department at support@trackerproducts.com.

We will be sending up a follow-up update tomorrow to ensure that everyone is in the loop.

Thank you again for choosing Tracker Products!